Responsible Gaming
at 378bd — Play Smart

Our Commitment to Responsible Gaming

At 378bd, responsible gaming is not an afterthought — it is a core part of how we operate as Bangladesh's trusted online casino and sports betting platform. We firmly believe that gambling, when approached sensibly, is a form of entertainment that millions of Bangladeshi players enjoy safely every day. Our role is to ensure that 378bd remains a safe environment where players stay in control of their time and money at all times.

We have built a comprehensive responsible gaming framework that gives every registered player on 378bd access to practical tools that help manage gambling behaviour. These include deposit limits that cap how much you can fund your account over a given period, self-exclusion options that temporarily or permanently block access to your account, session time controls that remind you how long you have been playing, and reality check notifications that surface your win/loss position during a session.

Our customer support team — available 24 hours a day, 7 days a week in English — is specifically trained to assist players who feel that their gambling habits may be becoming problematic. All responsible gaming requests, including self-exclusions and limit adjustments, are handled with complete confidentiality and without judgment. 378bd does not penalise players for using these tools; on the contrary, we actively encourage all players to set personal limits as soon as they create an account.

Age Restriction — 18+ Policy

378bd enforces a strict minimum age policy across every product on the platform — casino games, live dealer tables, slots, cricket betting, sports markets, and all other wagering activities. No person under the age of 18 is permitted to open an account, deposit funds, or place bets on 378bd under any circumstances.

As part of our Know Your Customer (KYC) process, 378bd requires all players to verify their age before a withdrawal can be processed, and in many cases before certain deposit thresholds are reached. Acceptable age verification documents include a Bangladesh National Identity Card (NID), a valid passport, or a government-issued driving licence. Where a player's age cannot be verified to our satisfaction, the account will be suspended until satisfactory proof is provided.

If you are the parent or guardian of a young person and you are concerned that they may have accessed gambling content on 378bd, please contact our support team at support@378bd.app immediately. We will investigate and take appropriate action without delay. We also strongly encourage parents and guardians to use third-party parental control software to block access to gambling websites on shared devices used by minors.

• Minimum age: 18 years old — enforced at registration and at withdrawal stage via KYC document verification.
• Parental controls: We recommend tools such as Net Nanny, Qustodio, or built-in device parental controls to restrict access to gambling sites for minors.
• Account sharing: Sharing your 378bd login credentials with any person under 18 is a direct violation of our Terms & Conditions and may result in permanent account closure.
• Underage gambling reports: Contact support@378bd.app with the subject line "Underage Gambling Report" if you suspect a minor is using the platform.

Deposit Limits

One of the most effective tools for maintaining control over your gambling spend is a deposit limit. 378bd allows every registered player to set a daily, weekly, or monthly deposit ceiling on their account. Once a deposit limit is in place, the 378bd cashier system will automatically decline any deposit that would cause your total deposits to exceed the specified limit within the chosen time period.

Deposit limits can be set, reviewed, and adjusted directly from your account settings panel on 378bd. Reducing an existing deposit limit takes effect immediately — the lower limit applies as soon as you confirm the change. Increasing a limit, however, is subject to a mandatory 48-hour cooling-off period before the higher limit becomes active. This delay is a deliberate responsible gaming safeguard; it gives you time to reconsider and reverse an increase if you set it impulsively during a session.

Self-Exclusion Tools

Self-exclusion is a formal process by which a player requests that 378bd block their access to the platform for a defined period or permanently. It is the most powerful responsible gaming tool available on 378bd and is designed for players who feel that they have lost — or are at risk of losing — control over their gambling behaviour. Self-exclusion is not a punishment; it is a protective measure that we fully support and facilitate without question.

378bd offers the following self-exclusion options, which can be requested at any time by contacting our support team at support@378bd.app with the subject line "Self-Exclusion Request":

• Short-term exclusion (1–6 months): Your account is suspended for the chosen period. You cannot log in, deposit, or place bets. At the end of the period, you must actively contact support to reactivate — the account does not auto-reopen.
• Long-term exclusion (6 months to 5 years): The same restrictions apply as short-term exclusion, but with a longer mandatory cooling-off period before any reinstatement request is considered.
• Permanent self-exclusion: Your account is permanently closed and can never be reopened. All personal data is retained only as required by law; no marketing communications will ever be sent. This is an irreversible action.

Time-Out and Session Controls

A time-out is a shorter-term break from gambling that is distinct from a full self-exclusion. 378bd's time-out feature allows you to pause your account for a defined short period — from 24 hours up to 6 weeks — without going through the full self-exclusion process. A time-out is ideal if you feel you need a brief cooling-off break, are going through a stressful period in your life, or simply want to step back from gambling temporarily while you reassess your play habits.

In addition to time-outs, 378bd offers session controls that operate in real time while you are logged in and playing. These include:

• Session time reminders: A notification appears on screen after you have been logged in for a continuous period of your choosing (for example, 30 minutes, 1 hour, or 2 hours), reminding you of how long you have been playing and prompting you to take a break.
• Reality check notifications: At intervals you define, 378bd will display a summary of your net gambling position during the current session — showing your total deposits, total bets placed, and your current win or loss position. This transparency helps you make informed decisions about whether to continue playing.
• Session loss limits: You can set a maximum loss figure for a single session. Once your net loss in that session reaches the limit you have set, you will be logged out automatically and will not be able to log back in until a cooling-off period has elapsed.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of income, education, or background. It does not always look like an obvious addiction — for many people, it develops gradually, and the warning signs can be easy to rationalise or overlook. The first step to addressing problem gambling is recognising it. Below is a self-assessment guide that 378bd has developed to help players honestly evaluate their gambling habits.

If you answered yes to two or more of the above questions, your gambling habits may be causing harm. This is not something to feel ashamed of — problem gambling is a recognised health issue, not a character failing. The most important thing is to take action now, before the situation escalates. 378bd is here to help, and our responsible gaming tools are available to you instantly and at no cost.

Getting Support and Help

If you feel that gambling is affecting your life, your finances, or your relationships, please do not wait — reach out for help today. 378bd's support team is trained in responsible gaming and is available around the clock to assist you. All conversations about problem gambling are treated with complete confidentiality.

In addition to our in-house support, we encourage players to seek help from independent organisations that specialise in gambling harm. While specific Bangladesh-based gambling helplines are still developing, the following approaches are available to players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh:

• 378bd Support Team: Contact support@378bd.app at any time with the subject line "Responsible Gaming Support". Our English-speaking team will respond promptly and help you activate any tools you need — deposit limits, time-out, or immediate self-exclusion.
• Kaan Pete Roi (Bangladesh): A Bangladeshi mental health and emotional support helpline available for those experiencing distress, including gambling-related anxiety and financial stress. Available in both English and Bengali.
• National Mental Health Institute (NIMH), Dhaka: Bangladesh's leading mental health institution, which provides counselling and support for behavioural disorders including compulsive gambling. Located in Sher-e-Bangla Nagar, Dhaka.
• Trusted family and friends: Talking to a trusted person in your life — a family member, friend, or community leader — is often the most immediate and practical first step. Let someone close to you know what you are experiencing.
• Gamblers Anonymous (international): A global peer-support network for people with gambling problems, with resources available online in English at www.gamblersanonymous.org. Online meetings are accessible from anywhere in Bangladesh.

Safer Play Tips

Responsible gambling is about staying in control and enjoying the experience. The following safer play habits are ones that 378bd recommends to every player — whether you are a casual weekend player or a regular bettor on BPL cricket and live casino games.

• Set a budget before you play. Decide in advance exactly how much money you are comfortable spending in a session. Treat it like buying a ticket to a football match — it is an entertainment expense, not an investment.
• Never chase your losses. Losses are a normal part of gambling. Increasing your bet size or continuing to play in an attempt to win back lost money is one of the most common pathways into problem gambling. When your budget is spent, stop.
• Take regular breaks. Set a timer before you begin a session. Every 45–60 minutes, step away from the screen, drink some water, and assess how you feel before deciding whether to continue.
• Only gamble with money you can afford to lose. Never use money allocated for rent, food, utility bills, school fees, or family obligations to fund your gambling. Only use genuinely discretionary income.
• Do not gamble under the influence. Alcohol, certain medications, and extreme emotional states (stress, grief, excitement) impair judgement and increase the risk of impulsive, harmful gambling decisions.
• Keep gambling in perspective. The house always has a mathematical edge. Gambling on 378bd — whether on slots, live casino, or cricket betting — is entertainment. It is not a strategy for generating income or solving financial problems.
• Use the tools available to you. 378bd's deposit limits, session time reminders, and self-exclusion tools exist specifically to help you stay in control. There is no shame in using them — we strongly encourage it.
• Be honest with yourself and others. If gambling is starting to feel compulsive rather than fun, talk about it — with a friend, family member, or our support team. Early intervention makes a significant difference in outcomes.

This Responsible Gaming page was last reviewed and updated in January 2026. For questions, to set a self-exclusion, or to activate any responsible gaming tool, contact our team at support@378bd.app with the subject line "Responsible Gaming Support". We are available 24/7 in English.